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Evidence Guide: FNSINC301 - Work effectively in the financial services industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSINC301 - Work effectively in the financial services industry

What evidence can you provide to prove your understanding of each of the following citeria?

Work within industry guidelines, procedures and legislation

  1. Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work
  2. Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel
  3. Carry out work tasks in accordance with specific organisational policy, guidelines and procedures
  4. Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles
  5. Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary
Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out work tasks in accordance with specific organisational policy, guidelines and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in the workplace

  1. Use effective listening and speaking skills in verbal communications
  2. Respond to instructions or enquiries promptly and in accordance with organisational requirements
  3. Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry
  4. Use communication to develop and maintain positive relationships, mutual trust and confidence
Use effective listening and speaking skills in verbal communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to instructions or enquiries promptly and in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication to develop and maintain positive relationships, mutual trust and confidence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work safely

  1. Follow established safety procedures when conducting work
  2. Identify designated persons to report queries and concerns about safety in the workplace
  3. Take action to eliminate workplace hazards or reduce risk
  4. Follow organisational procedures when responding to emergency incidents
Follow established safety procedures when conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify designated persons to report queries and concerns about safety in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to eliminate workplace hazards or reduce risk

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational procedures when responding to emergency incidents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace technology

  1. Access relevant information management systems and databases according to organisational procedures
  2. Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations
Access relevant information management systems and databases according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in a team environment

  1. Provide support to team members to ensure work group goals are met
  2. Contribute constructively to work group goals and tasks
  3. Share information relevant to work with group to ensure designated goals are met
  4. Share opportunities for improvement of group activity with work group members
Provide support to team members to ensure work group goals are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute constructively to work group goals and tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share information relevant to work with group to ensure designated goals are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share opportunities for improvement of group activity with work group members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within industry guidelines, procedures and legislation

1.1 Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work

1.2 Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel

1.3 Carry out work tasks in accordance with specific organisational policy, guidelines and procedures

1.4 Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles

1.5 Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary

2. Communicate in the workplace

2.1 Use effective listening and speaking skills in verbal communications

2.2 Respond to instructions or enquiries promptly and in accordance with organisational requirements

2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry

2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence

3. Work safely

3.1 Follow established safety procedures when conducting work

3.2 Identify designated persons to report queries and concerns about safety in the workplace

3.3 Take action to eliminate workplace hazards or reduce risk

3.4 Follow organisational procedures when responding to emergency incidents

4. Use workplace technology

4.1 Access relevant information management systems and databases according to organisational procedures

4.2 Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations

5. Work in a team environment

5.1 Provide support to team members to ensure work group goals are met

5.2 Contribute constructively to work group goals and tasks

5.3 Share information relevant to work with group to ensure designated goals are met

5.4 Share opportunities for improvement of group activity with work group members

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within industry guidelines, procedures and legislation

1.1 Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work

1.2 Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel

1.3 Carry out work tasks in accordance with specific organisational policy, guidelines and procedures

1.4 Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles

1.5 Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary

2. Communicate in the workplace

2.1 Use effective listening and speaking skills in verbal communications

2.2 Respond to instructions or enquiries promptly and in accordance with organisational requirements

2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry

2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence

3. Work safely

3.1 Follow established safety procedures when conducting work

3.2 Identify designated persons to report queries and concerns about safety in the workplace

3.3 Take action to eliminate workplace hazards or reduce risk

3.4 Follow organisational procedures when responding to emergency incidents

4. Use workplace technology

4.1 Access relevant information management systems and databases according to organisational procedures

4.2 Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations

5. Work in a team environment

5.1 Provide support to team members to ensure work group goals are met

5.2 Contribute constructively to work group goals and tasks

5.3 Share information relevant to work with group to ensure designated goals are met

5.4 Share opportunities for improvement of group activity with work group members

Evidence of the ability to:

access, interpret and comply with organisational policy and procedures

communicate effectively with others and act as an effective team member

use proprietary and industry-specific software effectively in day-to-day activities

accurately interpret and comply with relevant workplace legislation and codes of practice used in the financial services industry

effectively perform work within a quality customer service environment

follow workplace health and safety (WHS) and environmentally sustainable workplace practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the key features of the financial services industry and the way it operates

explain the ethical principles that apply when working in the financial services industry

explain key features of organisational policy and procedures, and work practices

describe effective questioning and listening techniques

describe approaches to environmental and resource efficiency, and relevant procedures for own work area

identify key features of industry codes of practice and relevant legislation and statutory requirements that impact on the industry, including WHS and sustainable work practices

identify proprietary and/or organisational software that can be used to develop workplace documents, input and extract data, and make calculations.